How to return an item
To return or exchange a product please email us the order# with product codes to customercare@Coutureyard.com and we will help you with the process. Alternatively you can call us on +91- 9100111004 on Monday to Friday between 10am-6:00pm. Your purchase should be sent back to us within 7 days of receiving your order.
Our team will provide you with a Return merchandise Authorization Number (RMA) following which you can simply fill up our online returns form quoting the RAN no and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.
All successfully returned items can be exchanged for other merchandise or online store credit.
Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer.
Made to Order/Measure/Custom/Bespoke items, Accessories and Bags do not qualify for a refund, store credit or an exchange.
Items should be returned unused and with all CoutureYard, designer garment tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return along with all invoices and paperwork.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.
All shoes should be tried on a carpeted surface before wear.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We have made every effort to display the colors of our products that appear on CoutureYard as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.
Return after 14 days will not be accepted.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us between 10 AM to 6 PM, Monday to Friday on the details below:
Mobile: +91- 9100111004